Frequently Asked Questions

Aviclaim acknowledges the problem that it is difficult to receive a financial compensation from the airline as a private consumer. Aviclaim has been founded to help consumers. The software developed by Aviclaim shows you within seconds whether you are entitled to a compensation. If you are entitled to a compensation then you can fill in the remaining required information and the Aviclaim professional team will get started to claim your compensation at the airline.

If necessary, we will represent you in legal proceedings and prosecute the airline. You will not be charged additional costs for this service.

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Aviclaim works on the success basis of 'No Cure, No Pay'. This means we will work for you without any costs. If we are successful with claiming your compensation, we ask a 29% commission which will be retained on the claim amount to be paid. You will not be charged administration fees or other costs.

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• Aviclaim works against all airlines

  You can submit claims against all airlines. If you are entitled to a compensation, we are prepared to prosecute against any air carrier, regardless of the associated costs for Aviclaim.

• Nobody is more convenient than Aviclaim

  We will claim your compensation free of charge from the airline. If we are successful, we will charge 29% (including VAT (tax)) of the claimed amount.

• Legal process

  If necessary, we will go to court for you. We work with a reputable law firm that ensures that you get what you are entitled to. For this service we do not charge any extra costs.

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This differs greatly by airline. We do our utmost to obtain your compensation as quickly as possible, but are dependent on the response time of the companies. Often multiple correspondence is required for approval. In general, a claim process can take several months. This may also increase to half a year or one year.

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Our software may indicate that you are not entitled to a compensation even if the flight is delayed by more than three hours. Most likely, the delay may not be the fault of the airline but due to bad weather or strikes. The airline can not have influenced the flight problem and can not be held liable for this.

The regulations

Within the European Union there is a regulation (EC Regulation 261/2004) that protects your rights as an air passenger.

There are three situations in which you are entitled to a compensation:

• If your flight has been delayed for more than three hours
• If you are denied boarding because of overbooking
• If the flight has been cancelled and you have been informed less than two weeks before departure
• You must depart within the EU or fly to the EU with an airline based in the EU

However, the cause of the problem should not have been an extraordinary circumstance such as strikes, extreme weather conditions, political unrest or other issues that the airline can not directly influence.

The compensation amount is determined based on the flight distance that the route has and the estimated arrival delay in hours. These amounts are independent of the price you paid for the flight ticket.

Within the EU

• If the flight is 1500km or less, you are entitled to €250.00
• For any flight within the EU longer than 1500km, you are entitled to € 400.00

Outside of the EU

• If the flight is 1500km or less, you are entitled to €250.00
• For all flights between 1500km and 3500km, there is right to compensation of €400.00
• For all flights longer than 3500km and a delay of 4 hours or more, the compensation is €600.00 (with a delay of between 3 and 4 hours the compensation is €300.00)

Cancellation applies to other rules which can be found here.

Yes, you can claim this. In reasonable proportion with your waiting time, you can claim meals and refreshments. If you need to stay in a hotel, you can also claim this. Please note that it is important that you keep your vouchers.

More about this subject, please read Expenses

To claim compensation, your flight must be covered by European law. The regulation applies to passengers departing from an airport located in the territory of a Member State to which the Treaty applies and to passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies, unless they received benefits or compensation and were given assistance in that third country, if the operating air carrier of the flight concerned is a Community carrier

For more detailed explanation, click here.

Airline companies often sell more tickets than they have seats. They do this because they assume that there are always people who decline or not take the flight at the last minute. Sometimes everyone is there and the number of passengers exceeds the number of seats available. In that case, they must deny boarding to passengers. If you are denied boarding due to overbooking, you are entitled to compensation.

If you submit a claim to us, you automatically create an account. With the login details, it is possible to check the status of your claim. In addition, we will keep you informed by e-mail.

You can also email your documents to info@aviclaim.com. We will then add your documents to your file.

If you do not have travel documents such as an e-ticket or booking confirmation, it is sometimes possible to request them. It might be possible to submit the claim to the airline on the basis of a proof of payment. However, we always recommend that you keep the travel documents.

Yes, if necessary, we start a legal process and we will go to court. Also for this, we will not charge you. Regardless of whether we should start a procedure, our rate is 29% of the total claim amount.

The compensation will in most cases be paid to our bank account, so we can check that the airline has fulfilled our requests. We will then hold 29% and transfer the rest to your bank account as soon as possible.

In some cases, the airline will compensate you, in which case we will send an invoice of 29% of the total claimed amount.

Yes, claims submitted by consumers are rejected by the airlines by default. When you check the flight on our portal, we review the information and determine if you are entitled to compensation. If you have a positive advice here, you can submit your claim.

A power of attorney is a form that allows Aviclaim to represent you. Airlines always request us, as a third party, for this power of attorney.

It is always possible to send an e-mail to info@aviclaim.com to obtain information about the possibilities and open positions.

Yes, you are in principle entitled to a compensation if you arrived at your final destination more than three hours later. However, it is important that the connecting flight made part of one booking.

The airlines want to check that the claim information matches the data from their own systems to verify that the person was on the flight.

We will treat your data confidently and we will not provide it to third partied without authorization.

For further information, please read our Terms and Conditions.