About us

Our mission

We make disrupted travel claims fair and stress-free.

At AVICLAIM, we believe that filing a claim after a delayed or cancelled flight shouldn’t be an exhausting battle. That’s why we exist: we want to make the process fair and stress-free.

   Fair: We fight for what you’re legally entitled to. Fully transparent, with no fine print or hidden fees. Only in case of success do we retain 29% of the amount actually recovered.

   Stress-free: You can relax while we take care of everything – from paperwork and communication with the airline to taking them to court if they don’t play fair.

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Our history

The idea for AVICLAIM was born at an airport in Italy. Remco Kuilman, the founder of AVICLAIM, suddenly found himself in an unexpected situation: because he hadn’t taken the outbound flight, he was not allowed to board the return flight. Confused and frustrated, he began researching his rights as a passenger. That’s when he first discovered the European regulation EC261/2004.

What he found was shocking: airlines regularly violate these rules, while most travelers don’t even know they’re entitled to compensation.

That powerless moment at the airport became a turning point. Remco knew: this has to change. And so, in 2016, AVICLAIM was born – out of personal frustration, but with a clear mission: to make sure no passenger ever has to face a similar situation alone again.

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What we stand for

Our core strength lies in our legal expertise. More than half of our team consists of legal professionals from in-house experts to carefully selected legal partners across Europe. We don’t go for the fastest route - we go for the right one, because for us, integrity is fundamental.

At AVICLAIM, we believe doing the right things always matters. That means being honest about what you can expect from us, transparent about how we work and fair in everything we do. 

We deeply care about our clients. Behind every case is a real person with a real story – waiting for hours at a chaotic airport with two exhausted kids and no updates from the airline, a missed wedding because your flight was cancelled last minute, spending your vacation budget rebooking tickets just to get home, … These aren’t just “delays” or “cancellations” - they’re stressful, emotional moments that disrupt lives. And unfortunately, too often, airlines turn their backs. That’s why we fight for our clients, that’s why we fight for you. We listen, we understand, and we don't stop until you get the outcome you deserve.

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Our logo

At AVICLAIM, our logo is more than just a design – it’s a powerful symbol of our mission to defend passengers' rights. The stylized broken feather is obviously connected to the air travel industry. However, it carries two layers of meaning that reflect who we are and what we stand for:

• Legal Advocacy: The feather resembles a classic quill, a timeless symbol of justice, contracts, and legal representation - reinforcing our role as advocates for air passengers.
• Broken Promise: Its fractured form reflects the moment a flight disruption breaks the airline’s promise. It underscores why we exist: to stand up for individuals when airlines fall short.

Together, these elements capture the essence of AVICLAIM: where trust meets turbulence - and justice follows.

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Our impact

helped more than 55,500 passengers	successfully claimed more than 21 mio € compensation	won against 215 airlines

 

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A team that goes the extra mile

Behind AVICLAIM is a committed team of legal experts, tech innovators, and client support champions. We combine the power of data and our deep understanding of the law to act fast and powerfully. And if the airline won’t play fair, we take them to court. Not because it’s easy - but because it’s right.

 

Erik Preisigke	Remco Bos	Remco Kuilman
Managing director	Head of legal matters	Founder
Erik began his career at AVICLAIM nearly six years ago and was recently appointed managing director. Fluent in six European languages, he brings a rare blend of international insight and data-driven strategy. His experience in e-commerce fuels our mission to scale efficiently and empathetically.	A seasoned legal advisor with over 20 years of experience in air passenger rights, liability, tenancy, and contract law – both as an independent consultant and now leading AVICLAIM’s legal team. Known for his pragmatic, client-focused approach, Remco ensures every claim is treated with precision and care.	The visionary behind AVICLAIM, Remco launched the company in 2016. Currently, he is leading the development of AVICLAIM’s AI-driven infrastructure – processing over 10,000 flight claims annually – and continues to steer its expansion and tech innovation.